Support

Something not working, or a story that did not land the way it should have? Write to us — a person reads it.

Common questions

A story did not arrive

Tellow always tells a story, even when generation fails — you will get one from a hand-written collection instead, and the app will say so quietly. If that keeps happening, check your connection, then write to us with roughly when it happened.

Can I use it without an account?

Yes. Signing in is optional and only keeps your library and subscription if you change phones.

How do I cancel?

Settings → Manage subscription, which opens Apple's own subscription screen. Cancelling is handled entirely by Apple; we never see your payment details.

How do I delete my data?

Settings → Delete account & data. It removes your child's profile and every saved story from the device, and your account and analytics from our servers. It cannot be undone.

Reporting a story

If a story ever contained something it should not have, please send us the date and roughly what happened. Every report is reviewed by a person, and it feeds directly into the safety checks.